DELIVERY

All your HEROWN delivery related answers can be found on this page.
Still need answers? Email:
hello@herownstore.com


UPDATE: 27 January 2021

We are still accepting orders via this site (www.herownstore.com). Unfortunately for the time being we will not be shipping to EU countries. Please contact us at hello@herownstore.com to find your nearest stockist.

In light of the ongoing and evolving COVID-19 pandemic, shipping times may vary as our courier is managing a higher volume of orders during this time.

We are continually monitoring both domestic (UK) and international shipping channels. This practice will continue for the foreseeable future.

Thank you and keep safe,

Chloe x


DOMESTIC DELIVERY

Our UK delivery rate is £4.95

UK deliveries are made between 7am and 7pm. Please allow 3 to 5 working days for your order to arrive with you. During busy periods this may be slightly extended, however we try our best to get your orders to you as soon as possible. Orders placed on a Friday afternoon, over the weekend or on a Bank Holiday will be processed the following working day.

Deliveries to remote locations may take a little longer to reach you. If you have any queries regarding your delivery or foresee there being an issue with us shipping your order as you live in a remote locale, please email us at hello@herownstore.com before ordering. We will try our best to give you a clear estimation on delivery times and if we are able to ship to your address. We apologise in advance if our shipping methods cannot reach you easily or incur higher charges.

UK deliveries include Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and Isle of Wight.



INTERNATIONAL DELIVERY

HEROWN ships Internationally.

Our International delivery rate is £20.00 to the following countries;

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahama, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Cook Islands, Costa Rica, Curacao, Côte D'ivoire (Ivory Coast), Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Republic of Monaco, Mongolia, Montserrat, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Palestinian Territory, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russian Federation, Rwanda, Réunion, Saint Lucia, Saint Martin, Saipan, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Maarten, St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Tanzania, United Republic of Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S.A., Uganda, Ukraine, United Arab Emirates, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia.

HEROWN, Jorum of Scotland Limited nor any delivery partners associated with each party will not be responsible for any additional costs, fees, tariffs or taxes applied at any border. Customers must ensure they are aware of any additional costs arising from importing goods. Please see our full Terms & Conditions for details.

International shipping rates can be adjusted and are subject to change at any time prior to accepting an order.



PLEASE NOTE:

Saturdays, Sundays and Bank Holidays are not classed as working days.

Deliveries may require a signature on delivery. If your order is being delivered by any delivery service and you will be unavailable, please nominate a secure delivery address where someone is available to sign for your order.

HEROWN cannot accept any liability for any delivery instructions that you give to the delivery company. For example, if you ask the delivery company to leave your order in a different location to the one given to us at the time of your order (e.g. in a ‘safe place’, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus or Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

HEROWN


PERFUMERS & CHANDLERS
EDINBURGH
2010